Refund policy
Returns & Refunds
We want you to feel confident ordering from Mera Music Shop.
30-Day Returns
We offer a 30-day return period from the date you receive your order.
If you change your mind, simply contact us at info@merastudios.co.uk and we’ll guide you through the return.
Items should be returned in their original condition and packaging where possible.
Damaged, Faulty or Incorrect Orders
If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible.
We’ll work with you to arrange a replacement, return or refund as appropriate.
How to Return an Item
Before sending anything back, please email:
Returns are sent to:
Mera Music Shop
Stratford Workshops
Burford Road
London
E15 2SP
United Kingdom
We’ll provide the return instructions once your request has been approved.
Refunds
Once your return has been received and checked, we’ll confirm your refund by email.
Approved refunds will be returned to your original payment method. Your bank or payment provider may take a few additional days to process the refund.
Your Consumer Rights
Nothing in this policy affects your statutory rights.
For online purchases, UK customers also have legal cancellation and refund rights under UK consumer law.